CAWI (Computer Assisted Web Interviewing) CAWI (Computer Assisted Web Interviewing)

Computer Assisted Web Interviewing (CAWI) is a survey technique using the Internet. The respondent fills out an electronic form without the prompting of an interviewer. The completed questionnaire can then be sent by e-mail or posted on the website.

Advantages of using CAWI:

  • In most cases, this method is the most economical in terms of material and time costs.
  • It provides a wide range of opportunities to use video and audio materials, as well as images.
  • It enables companies to explore the behaviour of Internet users – companies can then access these results in real time via the web interface.
  • It provides a way of communicating with a more elusive audience.
  • It is suitable for studying any confidential, sensitive or personal topics/questions that respondents could refuse to answer when asked by an interviewer.
  • There are no geographical restrictions imposed on the research conducted.

Blog

Blog Trends in personnel...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher Trend Personnel 1. Hybrid working systems The...
  • 24 Jun 2021
  • 127
Blog Trends in customer...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher The good service formula Has the customer...
  • 18 Jun 2021
  • 328
Researches and Insights Survey 4Service Group: 4 out of 10 Romanians fear the number of cases will increase exponentially, and they...
Over 50% of the respondents believe that the current crisis will last for more than 2-3 months6 out of 10 Romanians are very concerned about the evolution of the epidemic,...
  • 10 Apr 2020
  • 504
[cf7-form cf7key="exit-form"]