A foundation for your business for customer service growth and an increase in customer and employee loyalty.
Team of narrow-specialized analysts prepare reports containing recommendations for specific business requests. We have the capacity to launch any ad hoc project within 7 days. Quality control: 100% validation of the data. We are also constantly updating our anti-fraud systems. We work at the analytical platforms number 1 Shopmetrics in the world and use specialized software:, Oktell, Surveo. We have our 2 own "live" call center. Proprietary methods and deep immersion in client specifics allow us to provide you with insights and valuable conclusions.
PARTNERSHIP AND AN INTEGRATED APPROACH 360
We work through problems and identify weak zones. We are working on alternative methods and necessary changes in our internal processes. Each client has a personal account manager assigned to them and we offer each of our clients round the clock support alongside mandatory consultations, recommendations and strategic advice.
ACCESS TO WORLD EXPERIENCES AND CASES OF THE LEADING INTERNATIONAL BRANDS
We use the work experience we have gained in 52 countries with other clients to be able to flexibly react to situations.
Design of customer-focused services and products, balancing people’s needs, technology opportunities and business goals. Creation of innovative brands/services. World-renowned certificate. Design Thinking as the primary tool is suitable for a comprehensive solution to business problems, through using market research and showing empathy with people. You receive progressive experience and methodologies from 25 countries through a partnership with the Global Design Thinkers Academy.
DIGITAL CUSTOMER EXPERIENCE
Services for managing customer loyalty are provided in real time. We also have a very innovative approach when it comes to analytics: using trend analysis, an a loyalty calculator, an associative perception of customer service to broaden subjective impression of a client. We implement video analytics as well. Development in digital channels SMM, SEO and Performance marketing. IT development (SPECTRA, SARAFAN).
Run your project globally
9 representative offices
Austria, Russia, Ukraine, Turkey, Belarus, Romania, Kazakhstan, Georgia, Azerbaijan
Professionals work in our team
active customers across all business sectors
registered users in the online panel
mystery shopping visits
Stay informed about our upcoming research, events, news, trainings and other initiatives in the field of customer experience and sales.