White papers | 4Service Group

White papers

Webinars, checklists, step-by-step instructions, research reports, tests, e-books and brochures that will support you while building a successful СX strategy. They will become the basis for the development and retention of profitable customers.

What makes your business successful?

  • The knowledge of customer needs and the tools to meet them
  • High quality and consistent positive brand experience with every purchase
  • Involved staff with the secrets of employee motivation
  • Market analysis and analysis of competitor behavior
  • Maintaining effective customer acquisition and sales costs
  • Reputation and a strong brand name

Everything you want to know about how to analyze the customer/client interaction with your product.

Thanks to the practical knowledge gained,

you can get a regular customer growth of 5%, which will cause your income to rise between  25% and 95%. 

White papers


Marketing Technologies and Tools DOCTOR — Service Design. TOOL — Empathy. SPACE — Design...
Using non-violent communication as a tool to achieve successful results when using Design Thinking techniques.  You may ask what kind of doctor we are referring to when...
  • 24 Mar 2020
  • 16
Marketing Technologies and Tools What is Service Design and Design...
If you are familiar with the terms Service design and Design Thinking but do not have a clear understanding of these processes then this article is for you. Have you ever...
  • 18 Mar 2020
  • 16
Marketing Technologies and Tools Service design: Is it an art for the elite or a...
Customer focus should be viewed in terms of emotions, as emotions are key in this field. The need to predict and create positive emotions shapes the trends of service analytics....
  • 10 Mar 2020
  • 26

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