White papers

Webinars, checklists, step-by-step instructions, research reports, tests, e-books and brochures that will support you while building a successful СX strategy. They will become the basis for the development and retention of profitable customers.

What makes your business successful?

  • The knowledge of customer needs and the tools to meet them
  • High quality and consistent positive brand experience with every purchase
  • Involved staff with the secrets of employee motivation
  • Market analysis and analysis of competitor behavior
  • Maintaining effective customer acquisition and sales costs
  • Reputation and a strong brand name

Everything you want to know about how to analyze the customer/client interaction with your product.

Thanks to the practical knowledge gained,

you can get a regular customer growth of 5%, which will cause your income to rise between  25% and 95%. 

White papers


Researches and Insights Survey 4Service Group: 4 out of 10 Romanians fear the number of cases will increase exponentially, and they...
Over 50% of the respondents believe that the current crisis will last for more than 2-3 months6 out of 10 Romanians are very concerned about the evolution of the epidemic,...
  • 10 Apr 2020
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Marketing Technologies and Tools DOCTOR — Service Design. TOOL — Empathy. SPACE — Design...
Using non-violent communication as a tool to achieve successful results when using Design Thinking techniques.  You may ask what kind of doctor we are referring to when...
  • 24 Mar 2020
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Marketing Technologies and Tools What is Service Design and Design...
If you are familiar with the terms Service design and Design Thinking but do not have a clear understanding of these processes then this article is for you. Have you ever...
  • 18 Mar 2020
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