POS audit (Point-of-Sale audit)
A POS audit is the control of outlets to ensure their compliance with comply with operating standards and norms as well as the, design of trading places, the placement of POS-materials, dress code, merchandising, interior, exterior, remains and layout regulations.
Before launching at the POS-audit, a pre-project analysis is carried out. This is the: the study of the standards of the customer’s company standards and, the characteristics of its business and industry. After receiving a written permission to conduct an inspection, the staff that will carry out the inspection are instructed, tested and certified. For each client, a personal page account of the company is being then created on the online platforms.
After completion of the project, the 4Service Group provides an analytical report on the status of each outlet including the with the following as evidence artifacts: audio and video files, video and photo reports, signed checklists, a questionnaire with subjective and objective blocks and other materials. After the audit, the directors of the visited outlets are given a period to act on recommendations by the 4Service Group and correct any violations
WHAT TASKS ARE SOLVED for businesses?
The control of quality and freshness of products, the observance of storage terms, temperature mode, marketable state.
The audit of placement according to the planogram, the rotation and relevance of POS materials, recommended costs (link to price monitoring) and the audit of retail activities of the competitors (promotional products, prices for them).
The checking of availability, appearance and technical condition of the trading equipment, tools and inventory.
The accounting for the availability of goods and reconciliation of balances in the trading floor and in the warehouse.
The monitoring of employees: their observance of corporate dress codes, the cleanliness of the working areas and employee adherence to working hours.
It is necessary to evaluate the effectiveness of trade marketing research, budgets for advertising campaigns, sales promotion, while planning the overall price policy and popularization of the customer’s brand
FOR WHO IS THIS TOOL USEFUL?
WHY CHOOSE ?
of Ukrainians buy jewelry once a year
of respondents are annoyed by Viber/WhatsApp messaging
on insurance companies’ industry
of Europeans are satisfied with the speed of service they receive
of respondents are surpassed with the expectation of non-standard consultation in clothing stores
of customer conversations are about their experience with people
Web Social Media
increase in the quality of customer service received during public holidays
of customers expect companies to offer customer support via social networks
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