The monitoring of opinions/moods on social media
Web Social Media (WSM) is the monitoring of brands mentioned on social networks, blogs, forums, feedback sites, online media and the in-depth analysis of opinions and feelings towards given keywords and contextual content.
WHY CHOOSE 4SERVICE
The number of brand mentions on social media can reach up to one thousand per day. This feedback requires prompt processing but it is only necessary to respond to a trend or threat, not every statement.
IN ORDER TO ACHIEVE THE MAXIMUM EFFICIENCY, WE ALSO CARRY OUT:
of Ukrainians buy jewelry once a year
of respondents are annoyed by Viber/WhatsApp messaging
on insurance companies’ industry
of Europeans are satisfied with the speed of service they receive
of respondents are surpassed with the expectation of non-standard consultation in clothing stores
of customer conversations are about their experience with people
Web Social Media
increase in the quality of customer service received during public holidays
of customers expect companies to offer customer support via social networks
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