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Complex Researches

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Сustomer Journey

Customer Journey Map is a product development method that is based on a detailed analysis of the audiences’ needs and behavior. It provides a visualized history of consumer interaction with a product, service, company or brand through various channels and during a certain period of time. This allows companies to objectively analyze the experience of customer interaction with the product. It also enables companies to fix and eliminate any barriers that arise and to offer recommendations for...

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32%

of Ukrainians buy jewelry once a year

Survey

37%

of respondents are annoyed by Viber/WhatsApp messaging

Research

-4.3

on insurance companies’ industry

NPS

30%

of Europeans are satisfied with the speed of service they receive

Brand Health

29%

of respondents are surpassed with the expectation of non-standard consultation in clothing stores

Poll

92.4%

of customer conversations are about their experience with people

Web Social Media

+30%

increase in the quality of customer service received during public holidays

Mystery Shopping

63%

of customers expect companies to offer customer support via social networks

CAWI

Blog

Researches and Insights Market research: In-house or...
At first glance, conducting market research in-house appears to be almost cost-free and produces better results. We are proposing to assess the feasibility of in-house market...
  • 18 Dec 2019
  • 35
News Service Design extends its...
All businesses face competition. Competition is not only another business that might take money away from you, it can also be another product or service that’s being...
  • 13 Dec 2019
  • 53
Service Design_video 4Service + Amsterdam Design Thinking Academy = The best...
The Design-Thinking brings value to any company and we are happy to represent the Design-Thinking Academy – one of the best agencies in Design-Thinking, representing in...
  • 12 Dec 2019
  • 16
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