Complex Researches - 4Service Group
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Сustomer Journey

Сustomer Journey

Customer Journey Map is a product development method that is based on a detailed analysis of the audiences’ needs and behavior. It provides a visualized history of consumer interaction with a product, service, company or brand through various channels and during a certain period of time. This allows companies to objectively analyze the experience of customer interaction with the product. It also enables companies to fix and eliminate any barriers that arise and to offer recommendations for...

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32%

of Ukrainians buy jewelry once a year

Survey

37%

of respondents are annoyed by Viber/WhatsApp messaging

Research

-4.3

on insurance companies’ industry

NPS

30%

of Europeans are satisfied with the speed of service they receive

Brand Health

29%

of respondents are surpassed with the expectation of non-standard consultation in clothing stores

Poll

92.4%

of customer conversations are about their experience with people

Web Social Media

+30%

increase in the quality of customer service received during public holidays

Mystery Shopping

63%

of customers expect companies to offer customer support via social networks

CAWI

Our clients

Blog

Researches and Insights What do Romanians buy and how much money they spend on Valentine’s...
4Service Group Study: See what preferences Romanians have when it comes to Valentine’s Day 78% of Romanians will buy Valentine’s Day gifts Only 1 in 100 Romanians are...
  • 13 Feb 2019
  • 195
Business and Management Service Future 2019. Major trends in the world and in...
Trends or do you know your consumer? Everyone wants to look into the future: if you know trends, this allows you to make the right decisions today. But there are no guarantees,...
  • 23 Jan 2019
  • 19
Researches and Insights Myths about qualitative...
Qualitative research relates only to focus groups and in-depth interviews. It is true that focus groups and in-depth interviews are most often used in the qualitative research....
  • 18 Jan 2019
  • 31
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