The organization of hot lines is a versatile and important tool used to attract new customers, increase the number of existing customers and build a customer-oriented image of your company/trademark. It is also an ideal tool for the automation of call processing during the peak hours.
The most important task of Hot Lines is to ensure that the maximum number of customer calls are processed.
4Service has all the necessary technical solutions that allow you to implement a turnkey hotline. It offers an integrated approach to help you also provide this type of service.
The hotline, organized by 4Service, is not only about providing information to customers and answering their questions by phone, but also about giving companies the opportunity to:
What are you getting?
The opening of “Live Hotline” by 4Service is an ideal option to solve the following tasks:
In order to achieve maximum efficiency, we also carry out:
of Ukrainians buy jewelry once a year
of respondents are annoyed by Viber/WhatsApp messaging
on insurance companies’ industry
of Europeans are satisfied with the speed of service they receive
of respondents are surpassed with the expectation of non-standard consultation in clothing stores
of customer conversations are about their experience with people
Web Social Media
increase in the quality of customer service received during public holidays
of customers expect companies to offer customer support via social networks
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all your questions