"Live" Call Centre 4Service Group | Global Market Research
“Live” Call Centre

“Live” Call Centre

The Live call center by 4Service made up of a team of professional operators that have undergone special training and are ready to undertake a wide variety of business tasks of any complexity.

Our Live call center allows you to choose your preferred style of operator in order to maximize efficient communication with your client. The operator is able to predict tricky questions and their answers and responds well to objections.

Main directions:

  • Mystery Calling
  • In-depth interviews
  • Hot line
  • Telemarketing

  • Interactive Voice Response

When you choose to work with 4Service’s live call center you get:

  • Experience. Our call center has already carried out more than 70,000 successful calls and has a 100% implementation rate for client requests.
  • Exclusivity. We provide an individual work plan and training the operators for each individual project, providing them with a unique script for each request.
  • Live, natural communication styles with customers
  • Multitasking and versatility of operators
  • Your project schedule 365 days a year, 24 hours a day, 7 days a week
  • Many unique opinions
  • Transparency. Real and honest statistics on the results of your project

If you have a desire and a need to move away from standard templates and you want results, then our Live call center will definitely be useful for you!

Hot Line

The organization of hot lines is a versatile and important tool used to attract new customers, increase the number of existing customers and build a customer-oriented image of your company/trademark. It is also an ideal tool for the automation of call processing during the peak hours. The most important task of Hot Lines is to ensure that the maximum number of customer calls are processed. 4Service has all the necessary technical solutions that allow you to implement a turnkey hotline. It...

IVR

Interactive Voice Response (IVR) is an automated system that contains pre-recorded voice messages. This solution allows you to remind and report on the following: the amount of payable on the loan any overdue receivables any changes in payment details Using this service, you receive the following benefits and opportunities: The independent management of key parameters of the initial awareness campaign Online statistics available via the API service Receiving daily reports, taking into...

Telemarketing

Active live phone sales Telemarketing is one of the more modern ways to sell goods or services and is carried out over the phone. The sales, which are conducted by a 4Service-approved outsourced contact center, have features that distinguish them from the others, such as: Professional, live contact with potential consumers of goods/services. At the same time, our clients will receive objective information about customer experience and demand Clients are able to save time and resources...

32%

of Ukrainians buy jewelry once a year

Survey

37%

of respondents are annoyed by Viber/WhatsApp messaging

Research

-4.3

on insurance companies’ industry

NPS

30%

of Europeans are satisfied with the speed of service they receive

Brand Health

29%

of respondents are surpassed with the expectation of non-standard consultation in clothing stores

Poll

92.4%

of customer conversations are about their experience with people

Web Social Media

+30%

increase in the quality of customer service received during public holidays

Mystery Shopping

63%

of customers expect companies to offer customer support via social networks

CAWI

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