Trainings | 4Service Group

Trainings

Having worked for 19 years to improve the quality of customer service, 4Service has studied all processes that may affect the work of employees. We have also developed our own unique methods to train both managers and front-line staff.

Each of our training sessions includes an individual approach and innovative tools.

Project interaction process

At the preliminary stage, we:

  • study the company’s current situation and remove the initial request
  • conduct interviews with participants
  • conduct research on any areas which may have be identified as problematic

Trainings include:

  • Tasks to be conducted at home
  • An action plan of each participant at the end
  • General Report for the Customer, including recommendations

Post-training support:

For the following two months, the coach accompanies the participants through consultation and coaching sessions via Skype.

Our most popular topics today:

  • Sales: how to give customers a more personal approach, make their time in the outlet memorable, turn them into returning customers
  • Motivation: motivate employees to work more efficiently without raising their salary
  • Team building
  • Implementation of changes
  • Selling service
  • Work with “difficult” clients
  • Emotional burnout and its prevention
  • Emotional leadership

Why let 4Service hold your training sessions?

  • Our trainer-consultants have more than 10 years’ experience
  • We offer practical cases and the best experience. Our training sessions do not just develop skills, they are designed to get to the root of issues and work with mindset as well.
  • We offer complex solutions that show that the training sessions are part of a general consulting project to work on change.

In order to achieve the maximum efficiency, we also carry out:

Anonymous surveys to measure staff satisfaction and involvement.  

Mystery shopping / Mystery employee

Coaching sessions

Facilitation

“School Director” may be a part of the solution.

32%

of Ukrainians buy jewelry once a year

Survey

37%

of respondents are annoyed by Viber/WhatsApp messaging

Research

-4.3

on insurance companies’ industry

NPS

30%

of Europeans are satisfied with the speed of service they receive

Brand Health

29%

of respondents are surpassed with the expectation of non-standard consultation in clothing stores

Poll

92.4%

of customer conversations are about their experience with people

Web Social Media

+30%

increase in the quality of customer service received during public holidays

Mystery Shopping

63%

of customers expect companies to offer customer support via social networks

CAWI

Blog

Researches and Insights The evolution of Mystery Shopping: how are technologies for evaluating the quality of service...
The current trend for sales and selling comes with emotions. Goods and services are now synonymous with the customer’s impressions of the staff. The Mystery Shopper research is...
  • 17 Feb 2020
  • 7
Researches and Insights To be heard or become protected from intrusive suggestions? What channels of communication with the service...
Consumers give priority to the quality of the service provided, the speed of delivery and the responsiveness of the staff. The buyer evaluates the assistance they receive during...
  • 04 Feb 2020
  • 13
Researches and Insights Three steps to choosing a gas station. Advantages and the practical application of customer segmentation to...
The preferences of the buyer, his habits and eccentricities are of particular interest to advanced advertisers and marketers. 4Service Group experts investigated what tools are...
  • 29 Jan 2020
  • 28
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