Having worked for 17 years to improve the quality of customer service, 4Service has studied all processes that may affect the work of employees. We have also developed our own unique methods to train both managers and front-line staff.
Each of our training sessions includes an individual approach and innovative tools.
Project interaction process
At the preliminary stage, we:
For the following two months, the coach accompanies the participants through consultation and coaching sessions via Skype.
Our most popular topics today:
Why let 4Service hold your training sessions?
In order to achieve the maximum efficiency, we also carry out:
Anonymous surveys to measure staff satisfaction and involvement.
Mystery shopping / Mystery employee
“School Director” may be a part of the solution.
of Ukrainians buy jewelry once a year
of respondents are annoyed by Viber/WhatsApp messaging
on insurance companies’ industry
of Europeans are satisfied with the speed of service they receive
of respondents are surpassed with the expectation of non-standard consultation in clothing stores
of customer conversations are about their experience with people
Web Social Media
increase in the quality of customer service received during public holidays
of customers expect companies to offer customer support via social networks
We will contact you and answer
all your questions