Development and implementation of standards
Standards are requirements and recommendations used for employeesfor personnel work, which and are developed on the basis of quantitative and qualitative research individually for each group of employees.
Introduction/change of standards provides:
The mechanics development and implementation of standards work involves the following steps:
Why choose 4Service’s to choose standards dstandards development service?with 4Service:
StaffThe personnel involvement is key to an efficientthe way to a working, established system of company service standards and effective communication with personnel.
In complex order to achieve the maximum efficiency, we also carry out:
Focus groups, polls, anonymous and open questioning of staff acrossat all stages of projectwork on the project work as well as, trainings on “Cchanges implementation”.
In order to compliment this service, the company should also have regular As supporting “vitvisits from amins”, the company should have regular checks with the help of the Mmystery shoppers and undertake, customer surveys and, competitive analysis every year-six months, and updateing their target audience once every 1.5 years.
of Ukrainians buy jewelry once a year
of respondents are annoyed by Viber/WhatsApp messaging
on insurance companies’ industry
of Europeans are satisfied with the speed of service they receive
of respondents are surpassed with the expectation of non-standard consultation in clothing stores
of customer conversations are about their experience with people
Web Social Media
increase in the quality of customer service received during public holidays
of customers expect companies to offer customer support via social networks
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