CX Consultancy | 4Service Group
CX Consultancy

CX Consultancy

Customer Service Standars Elaboration

Development and implementation of standards Standards are requirements and recommendations used for employeesfor personnel work, which and are developed on the basis of quantitative and qualitative research individually for each group of employees. Introduction/change of standards provides: High quality customer service at during every ccustomer visit. An iIncrease in the number of loyal customers of the chain and a reduction in , reducing tthe number of complaints caused by bad customer...

Staff loyalty evaluation

The assessment of staff loyalty and their involvement The assessment of staff loyalty is a tool that allows you to determine the degree of employee loyalty to the company as well as their involvement. Gaging staff involvement is a way to measure just how interested employees are in the results of their work and whether their employer achieves their strategic goals. In order to avoid losing employees, it is necessary to check the mood of employees and the team in general. This service is useful...

Trainings

Having worked for 17 years to improve the quality of customer service, 4Service has studied all processes that may affect the work of employees. We have also developed our own unique methods to train both managers and front-line staff. Each of our training sessions includes an individual approach and innovative tools. Project interaction process At the preliminary stage, we: study the company’s current situation and remove the initial request conduct interviews with participants conduct...

32%

of Ukrainians buy jewelry once a year

Survey

37%

of respondents are annoyed by Viber/WhatsApp messaging

Research

-4.3

on insurance companies’ industry

NPS

30%

of Europeans are satisfied with the speed of service they receive

Brand Health

29%

of respondents are surpassed with the expectation of non-standard consultation in clothing stores

Poll

92.4%

of customer conversations are about their experience with people

Web Social Media

+30%

increase in the quality of customer service received during public holidays

Mystery Shopping

63%

of customers expect companies to offer customer support via social networks

CAWI

Blog

Customer Experience and Sales Die or develop yourself! How to bridge the gaps in customer experience with service...
You have created a qualitative product, implemented customer service standards, regularly monitored the implementation, but feel that you are standing still? It is time to look at...
  • 12 Sep 2019
  • 49
Customer Experience and Sales Profit Formula. How to hold the qualitative research and earn...
  “A satisfied customer is the best business strategy of all.” Michael Leboeuf, author of “How to Win Customers and Keep Them for Life” The basis of holding...
  • 12 Sep 2019
  • 73
Customer Experience and Sales Is there happiness in the...
Over the past few years, we have received an increasing number of requests for research such as employee satisfaction and engagement, HR-Brand, Employee Journey Map amongst...
  • 11 Sep 2019
  • 31
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