CX Consultancy CX Consultancy

Customer Service Standars Elaboration

Development and implementation of standards Standards are requirements and recommendations used for employeesfor personnel work, which and are developed on the basis of quantitative and qualitative research individually for each group of employees. Introduction/change of standards provides: High quality customer service at during every ccustomer visit. An iIncrease in the number of loyal customers of the chain and a reduction in , reducing tthe number of complaints caused by bad customer...

Staff loyalty evaluation

The assessment of staff loyalty and their involvement The assessment of staff loyalty is a tool that allows you to determine the degree of employee loyalty to the company as well as their involvement. Gaging staff involvement is a way to measure just how interested employees are in the results of their work and whether their employer achieves their strategic goals. In order to avoid losing employees, it is necessary to check the mood of employees and the team in general. This service is useful...

Trainings

Having worked for 19 years to improve the quality of customer service, 4Service has studied all processes that may affect the work of employees. We have also developed our own unique methods to train both managers and front-line staff. Each of our training sessions includes an individual approach and innovative tools. Project interaction process At the preliminary stage, we: study the company’s current situation and remove the initial request conduct interviews with participants conduct...

21%

believe that SMS alerts are much more informative than a call from a company.

Survey

80%

of customers consider messengers to be a modern tool for communication with a company

Research

+ 15%

the profits of brands that have implemented personalization

Technology

80%

of the respondents are more likely to choose the brand that offers a personalized approach

Brand Health

48%

of millennials are bought from those they know.

Poll

63%

of customers expect to be supported on social networks

Web Social Media

76%%

of the respondents prefer to buy using a smartphone, because it saves time

Mystery Shopping

2%

of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.

Market Research

Blog

Blog Trends in personnel...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher Trend Personnel 1. Hybrid working systems The...
  • 24 Jun 2021
  • 85
Blog Trends in customer...
Global trends in customer service during 2021/22 Elena Tsysar, partner at 4Service Group, consultant and CX researcher The good service formula Has the customer...
  • 18 Jun 2021
  • 161
Researches and Insights Survey 4Service Group: 4 out of 10 Romanians fear the number of cases will increase exponentially, and they...
Over 50% of the respondents believe that the current crisis will last for more than 2-3 months6 out of 10 Romanians are very concerned about the evolution of the epidemic,...
  • 10 Apr 2020
  • 467
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