CX Consultancy | 4Service Group
CX Consultancy

CX Consultancy

Customer Service Standars Elaboration

Development and implementation of standards Standards are requirements and recommendations used for employeesfor personnel work, which and are developed on the basis of quantitative and qualitative research individually for each group of employees. Introduction/change of standards provides: High quality customer service at during every ccustomer visit. An iIncrease in the number of loyal customers of the chain and a reduction in , reducing tthe number of complaints caused by bad customer...

Staff loyalty evaluation

The assessment of staff loyalty and their involvement The assessment of staff loyalty is a tool that allows you to determine the degree of employee loyalty to the company as well as their involvement. Gaging staff involvement is a way to measure just how interested employees are in the results of their work and whether their employer achieves their strategic goals. In order to avoid losing employees, it is necessary to check the mood of employees and the team in general. This service is useful...

Trainings

Having worked for 19 years to improve the quality of customer service, 4Service has studied all processes that may affect the work of employees. We have also developed our own unique methods to train both managers and front-line staff. Each of our training sessions includes an individual approach and innovative tools. Project interaction process At the preliminary stage, we: study the company’s current situation and remove the initial request conduct interviews with participants conduct...

21%

believe that SMS alerts are much more informative than a call from a company.

Survey

80%

of customers consider messengers to be a modern tool for communication with a company

Research

+ 15%

the profits of brands that have implemented personalization

Technology

80%

of the respondents are more likely to choose the brand that offers a personalized approach

Brand Health

48%

of millennials are bought from those they know.

Poll

63%

of customers expect to be supported on social networks

Web Social Media

76%%

of the respondents prefer to buy using a smartphone, because it saves time

Mystery Shopping

2%

of staff make the management or their HR manager aware of their mental health and any issues they may be experiencing with it.

Market Research

Blog

Marketing Technologies and Tools DOCTOR — Service Design. TOOL — Empathy. SPACE — Design...
Using non-violent communication as a tool to achieve successful results when using Design Thinking techniques.  You may ask what kind of doctor we are referring to when...
  • 24 Mar 2020
  • 13
Marketing Technologies and Tools What is Service Design and Design...
If you are familiar with the terms Service design and Design Thinking but do not have a clear understanding of these processes then this article is for you. Have you ever...
  • 18 Mar 2020
  • 13
Marketing Technologies and Tools Service design: Is it an art for the elite or a...
Customer focus should be viewed in terms of emotions, as emotions are key in this field. The need to predict and create positive emotions shapes the trends of service analytics....
  • 10 Mar 2020
  • 22
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